Privacy Policy

Data Controller

Rush Relay Courier, Inc.

Collected Personal Data

1. Identity and Contact Data (Voluntary Submission)

Sender/Recipient Name: Full name for identification.
Physical Addresses: Pickup and delivery locations (including street, city, zip code in California).
Phone Numbers: SMS and voice communication for delivery updates.
Email Address: For order confirmation, receipts, and electronic proof of delivery.
Job Applicant Info: Resumes, contact details for career page submissions. 
 

2. Transactional and Financial Data
Payment Information: 

Payment card number, tokenized details, or corporate billing account numbers (processed via secure third-party processors).
Order History: Records of past deliveries, frequency, and service types.
Signature: For Proof of Delivery (POD). 


3. Operational and Shipment Data
Package Details: 

Weight, dimensions, content description, and special handling instructions (e.g., medical, legal).
Time Sensitive Data: Required pickup/delivery times (e.g., "ASAP," "Same Day").
Tracking Number: Unique identifier for tracking logistics. 
www.rushrelaycourier.com


4. Behavioral and Automated Technical Data 
IP Address & Geolocation: 

To determine the user’s location and personalize service options, such as displaying local California service centers.
Browser/Device Information: Type of browser and operating system.
Cookies/Tracking Pixels: Used to understand how users interact with the site, page clicks, and time spent, which enables optimized user journeys.
Email Engagement: Pixels in marketing emails to track open rates. 
www.rushrelaycourier.com


5. Experience Data (Optional)
Feedback/Reviews: 

Comments, ratings, or support inquiries through contact forms or chat services. 

Purpose of collecting data

Rush Relay Courier, Inc., (“we,” “us,” or “our”) collects personal information to provide efficient, reliable, and timely courier and delivery services within California. We use your data to:

1. Perform Transactions: Process shipments, pick up packages, and execute last-mile delivery, which requires processing address, contact, and signature data.

2. Ensure Security & Communication: Provide real-time tracking updates, verify delivery via OTP, photos, or e-signatures, and communicate regarding potential delays.

3. Process Payments: Fulfill financial transactions and maintain accurate billing records.

4. Improve Operations & Compliance: Analyze delivery patterns to reduce fuel consumption and traffic congestion, and adhere to CCPA/CPRA regulations regarding consumer privacy rights.
 

5. Marketing & Support: Respond to support inquiries and send marketing communications if opted-in. 

We do not sell your personal information. Our use of data is restricted to what is necessary for our courier operations, and we take reasonable security measures to protect your information, as required by California law.